SHIPPING & RETURN POLICIES


SHIPPING POLICY

All orders come with FREE Shipping. All orders are shipped out by USPS 1st CLASS or PRIORITY, with tracking provided, Monday through Friday to all 50  US states.  Typical delivery times after ordering are 2-7 business days, depending on where you live in the USA, although check the USPS website for any delays in your area. Please check the tracking information you received by email or text message to track your orders delivery status.

International Shipping

We currently do not offer any international shipping. We only ship to all 50 states in United States of American (USA) and USA territories and APO/FPO/DPO military locations.

Missed Delivery or Returned Packages

If you miss the delivery of your order, they will leave the package at the address of your requested delivery. If for some reason USPS returns any package back to us, you will responsible to pay the additional shipping fees associated with shipping out your package again. 

RETURN POLICY & SATISFACTION GUARANTEE

**Our Amazing Money Back Guarantee:  We are super confident you will be satisfied with the performance of our premium products but if for some reason any of our products at PainBusterLaser.com did not meet your expectations, simply contact us to return your product within the advertised guaranteed timeline for that particular product (all products are at least 30 days from the date of delivery). Please Note: We can only refund products that were purchased and paid for directly on PainBusterLaser.com but not from any 3rd party websites, retail stores, gyms or healthcare facilities  (i.e., Groupon, Amazon, Gym, Healthcare office, etc.). The Amazing Money Back Guarantee is also not available for purchases made from PainBusterLaser.com with an affiliate discount code provided by a 3rd party (i.e. Gym, Healthcare Office, etc.). The product must be packaged / boxed and returned / shipped backed at your expense. Device products must be returned undamaged in any way and fully functioning, in their original packaging, including all the original components and in order to receive the money back guarantee. This money back guarantee applies to one product from PainBusterLaser.com per customer, household and/or affiliated business. 


Non-returnable items:
Gift cards
Downloadable software products
Products older than guaranteed timeline (all products are at least 30 days)
Purchased products from 3rd party websites, retail stores, gyms or healthcare facilities

To complete your return, we require a receipt or proof of purchase and you will need to contact us at support@PainBusterLaser.com to initiate the return process.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
When you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you purchased a PainBuster Device Kit through Groupon, a check will be mailed out to you within 15 to 30 days after receiving, inspecting and approving your PainBuster Device Kit for refund. An email with tracking will be provided to your email on record.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your credit card or bank account again.
Then contact your credit card company or bank if needed, as it may take some time before your refund is officially posted to your account. Every credit card company and bank have different timelines.

If you purchased a PainBuster Device Kit through Groupon and decided to return the kit within the allowable timeline, a check will be mailed out to you within 15 to 30 days after receiving, inspecting and approving your PainBuster Device Kit for refund. An email with tracking will be provided to your email on record. So, please check your email for tracking information within the appropriate time frame identified above.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@PainBusterLaser.com

Exchanges or Replacement of Items (if applicable)

We only exchange or replace items if they are defective right out of the box. Please call us at 877.799.7477 or contact us at support@painbusterlaser.com if you believe your product is defective right out of the box and our technical support can troubleshoot with you initially over the phone to determine if your product is defective or not and provide the next appropriate steps.

If your product is damaged or lost by the shipping carrier, we will help you by filing a claim with the shipping carrier company, as shipments are insured. Send us an email at support@PainBusterLaser.com with pictures of the damaged product(s) (if applicable) and we will help you start the claim process.

 

Shipping Returns

To return your product within the allowed return period of 30 days from recorded delivery of your product, you should mail your product and have it postmarked within that 30 days and a print out your proof of purchase or order receipt and ship the product and proof of purchase to our fulfillment, repair and logistics company at :

WELL365 1101 South Muskogee # 531 Tahlequah OK 74464

You will be responsible for paying for your own packaging / boxing and shipping costs for returning your item. 

Shipping costs are non-refundable, so when shipping a returned item, you should consider using a track-able shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item nor are we responsible for any loss or damage. To receive a full refund, returned shipments must be postmarked within the 30 day period from time of record from initially receiving the product.

 

 

Shipping Products Under Warranty

To return your product to be fixed or replaced that is still under it's manufacturer or extended warranty period,  please call us at 877.799.7477 or contact us at support@painbsterlaser.com before the end of your warranty period so our technical support team can troubleshoot over the phone and for them to check to see if your product is still under warranty and if you actually need to ship the  product back for repair or replacement. If our team determines your product is under warranty and it needs to be fixed or repaired, they will provide you with a RMA# and instructions on how to ship the product to our fulfillment, repair and logistics company at:

WELL365 1101 South Muskogee # 531 Tahlequah OK 74464

You will be responsible for paying for your own packaging / boxing and shipping costs for returning your item. 

Shipping costs are non-refundable, so when shipping a returned item, you should consider using a trackable shipping service and purchasing the appropriate value of shipping insurance. We don’t guarantee that we will receive your returned item nor are we responsible for any loss or damage.