Return Policy

**Our Amazing Money Back Guarantee: We are super confident you will be satisfied with the performance of our premium products, but if for some reason any of our products at PainBusterLaser.com did not meet your expectations, simply contact us to return your products within the advertised guaranteed timeline for that particular product. Please Note: We can only refund products that were purchased and paid for directly on PainBusterLaser.com but not from any 3rd party websites, retail stores, gyms, or healthcare facilities (i.e., Groupon, Amazon, Gym, Healthcare office, etc.) unless the 3rd party has their own return policy and the return may be subject to a 20% or more restocking fee. The Amazing Money Back Guarantee is also not available for purchases made from PainBusterLaser.com with an affiliate discount code provided by a 3rd party (i.e. Gym, Healthcare Office, etc.). The product must be packaged / boxed and returned / shipped backed at your expense. Device products must be returned undamaged in any way and fully functioning, in their original packaging, including all the original components to receive the money back guarantee. This money back guarantee applies to one product from PainBusterLaser.com per customer, household and/or affiliated business.

Non-returnable items:

Gift cards

Downloadable software products

Products older than guaranteed timeline (all products are at least 30 days)

Purchased products from 3rd party websites, retail stores, gyms or healthcare facilities unless the 3rd party has their own return policy and the return may be subject to a 20% or more restocking fee.

To complete your return, we require a receipt or proof of purchase and you will need to contact us at support@PainBusterLaser.com to initiate the return process.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your credit card or bank account again. Then contact your credit card company or bank if needed, as it may take some time before your refund is officially posted to your account. Every credit card company and bank have different timelines.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@PainBusterLaser.com

Exchanges or Replacement of Items (if applicable)

We only exchange or replace items if they are defective right out of the box. Please call us at 877.799.7477 or contact us at support@painbusterlaser.com if you believe your product is defective right out of the box and our technical support can troubleshoot with you initially over the phone to determine if your product is defective or not and provide the next appropriate steps.

If your product is damaged or lost by the shipping carrier, we will help you by assisting you with filing a claim with the shipping carrier company, as shipments are insured. Send us an email at

support@PainBusterLaser.com with pictures of the damaged product(s) as well as keep all damaged items and packaging (if applicable) and we will help you start the claim process.